Technical Support Representative

Duties and responsibilities:

• Provide e-mail, web and telephone based support, for Microsoft Dynamics – NAV based Serenic Navigator and Human Capital Management software packages, to both Distribution Partners and Direct End Users
• Log call details into the internal call tracking database
• Provide internal support to consultants and accounting personnel where required
• Produce troubleshooting documents for end users
• Log product enhancements and issues into internal tracking system

Qualifications (ideal candidate):

• Bachelors degree in accounting or other business degree
• Minimum of 3 years experience in technical support and troubleshooting
• Fund accounting and/or governmental experience a strong plus
• Information systems minor or associate degree, or other formal information technology education a plus
• Microsoft Dynamics - NAV certification or any experience using or implementing Dynamics – NAV required
• Working knowledge of computer networks
• Microsoft Office skills, especially Microsoft Excel
• Articulate verbal/written communications
• Excellent time management and personal organization with efficient, disciplined work habits
• Ability to set appropriate priorities, multi-task, and work calmly under pressure
• Equally comfortable working independently or within a team environment
• Assertive, confident, professional style, but with personable and empathetic demeanor

If interested please send resume to careers@serenic.com.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.